We are here to help
Support
Questions about Walkvale, a problem on the trail or feedback to share? Get in touch.
Game support
For questions, feedback and bug reports.
[email protected]Privacy questions
For questions about data and privacy.
[email protected]A useful bug report
Tell us your phone model, Android version, game version and what happened. Include the steps that led to the issue. Please do not send passwords or personal files. Ask before sending a save file, as it may contain your step and progress information.
A few common questions
Do I need to enable step tracking?
No. Step tracking is optional. You can decline the activity permission and continue playing; walking rewards require a supported sensor and permission.
Where is my progress saved?
Progress is saved on your device. There is no player account or developer-operated cloud save. A selected snapshot is eligible for Android-managed backup and device transfer, depending on your settings and service. See the Privacy Policy for backup and deletion limits. Avoid clearing app storage or uninstalling while troubleshooting.
Can I turn the music off?
Yes. Music and sound effects have separate settings, so you can choose either, both or neither.
Is Walkvale available to download?
A public download has not been confirmed. This website does not yet provide a store or beta-signup link.